Title
Discuss and consider action to approve an agreement between the Pflugerville Community Development Corporation (PCDC) and the City of Pflugerville regarding administrative and support services.
Summary
The current agreement between the City and the Pflugerville Community Development Corporation (PCDC) provides PCDC access to relevant City applications and software. At present, PCDC relies on a third-party Managed Service Provider (MSP) for IT services. While functional, this arrangement limits system visibility, creates security inconsistencies with City systems, and slows collaboration due to separate platforms and processes.
Transitioning PCDC’s IT services to the City’s Information Technology Department will enhance cybersecurity, improve reliability, and ensure coordinated support. The migration, anticipated to take 90 days will provide:
• Strengthened security through enterprise-grade email protection, advanced threat detection, centralized policy enforcement, and ransomware safeguards.
• Robust data protection with multi-layered backups, disaster recovery capabilities, and continuous data integrity monitoring.
• Centralized device and account management including inventory tracking, automated updates, and secure onboarding/offboarding processes.
• Integrated support from local IT staff familiar with City operations.
• Reduced redundancy by consolidating email, file storage, and software licensing into the City’s secure, unified platforms.
• Improved collaboration by ensuring City and Pflugerville Community Development Corporation staff use the same software systems, enabling faster, easier information sharing and more seamless joint work.
Utilizing standardized City devices and infrastructure will unify operations, align security protocols, and provide PCDC with the same trusted systems and safeguards used by all City departments. The City’s established technology resources and skilled IT staff are prepared to facilitate a smooth, secure migration.
Prior City Council Action
The City Council last approved an Administrative and Support Services Agreement with the PCDC on March 26, 2024.
Deadline for City Council Action
Action is requested on August 26, 2025
Funding Expected: Revenue _X_ Expenditure __ N/A __
Budgeted Item: Yes __ No __ N/A _X_
Budget Source: PCDC
Amount: ________
1295 Form Required? Yes __ No _X_
Legal Review Required: N/A __ Required _X_ Date Completed: ___________
Supporting documents attached:
PCDC City Services Agreement Proposed Amendment for IT Services Redline
PCDC City Services Agreement Proposed Amendment for IT Services Clean
IT Services Overview
Recommended Action
Approve the agreement with the Pflugerville Community Development Corporation (PCDC).