Title
Presentation of the findings of the 2023 resident survey conducted by ETC Institute.
Summary
The City of Pflugerville selected ETC Institute to conduct a statistically-valid survey for feedback from Pflugerville residents. The survey is a complement to the 2012, 2015, 2017, 2019 and 2021 resident surveys the City has performed to measure and track customer satisfaction with city services and identify priorities of our residents. ETC Institute will give an overview of the comprehensive report that will be available online after the City Council meeting at www.pflugervilletx.gov/survey.
The survey was sent to a random sample of residents until 500 surveys were received. For additional feedback, the survey was shared on the City's website, in the weekly e-newsletter Key to the City and on social media, yielding comparable data.
As seen in the report, 83% of residents see Pflugerville as an excellent or good place to live, 93% feel safe walking in their neighborhoods during the day and 72% felt safe walking in their neighborhoods after dark. Residents felt an emphasis is needed in flow of traffic and congestion management, the maintenance of city streets, drainage and sidewalks, the quality of parks and trails, and water/wastewater services. .As Pflugerville continues to grow, residents want an emphasis on traffic management and signal timing (97%) new roads and widening (94%) and water and wastewater services (92%). With the Surface Water Treatment Plant Expansion, groundbreaking of Wilbarger Creek Wastewater treatment plant anticipated this summer, and transportation projects underway including Kelly Lane, we are taking actions in line with our resident's feedback.
Pflugerville rated the same or higher than the Texas average in 36 of the 55 areas that were addressed and measured in the survey. Pflugerville ranked 38% higher than the state average as a place to live, 31% higher for quality of trash and recycling services, 28% higher for quality of poli...
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