Title
Five year software subscription contract with VertexOne Software, LLC in the amount of $259,336.46 to provide the software subscription for the WaterSmart platform.
Summary
This action item is to approve a five year contract with VertexOne Software, LLC to provide the WaterSmart software. The City has been using this software for the last five years. The software can be customized for each customer who enrolls in the portal. Customers can set alerts for unusual increases in water usage, giving them greater control over their consumption. These alerts can also notify customers of potential leaks, allowing them to address issues before they become severe or before they receive a higher bill the next month. City staff will also have the ability to set alerts, enabling our water conservation team to identify heavy water users, reduce water waste, and support our conservation goals.
Additionally, WaterSmart allows Utility Billing staff to respond to customer calls more efficiently by providing immediate access to a customer’s water usage while still on the phone. This leads to quicker answers for customers and reduces the need to send a Meter Technician to the property to check for issues.
This software has been instrumental during our current water restrictions, as it has provided valuable information regarding high water users, allowing enforcement to follow up with these customers.
Below is some additional information regarding the agreement components and the features available:
VertexOne Digital Base - Base cost of the software the features are below**
VXsmart for Water Saas - This is the license fee based upon Meters (or accounts) that allow your customers access to the platform.
Premium Visual Styling Base - Ability for utility staff to specify visual styling elements to match the utility’s branding, including logos and colors.
Premium Visual Styling Variable - This is the licence fee for each individual customer portal.
**The VXsmart product pr...
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