Title
Approval of Rec Technologies Inc. Services Agreement for software in the amount of $50,000 for implementation and $530,460 for the 6-year term, such services for the Monarch Recreation Center.
Summary
The City of Pflugerville seeks approval of a six-year Services Agreement with Rec Technologies, Inc. for the Rec.US recreation management platform. Memberships, reservations, programs, point-of-sale transactions, payment processing, financial reporting, customer communications, event ticketing, and other services connected to the Monarch Recreation Center will operate through Rec.US.
Rec.US provides a modern, customer-focused experience that is significantly more advanced than the current customer-facing platform. Its design mirrors technology residents already use through online shopping and reservation platforms such as Airbnb, making it easier for customers to browse services, compare options, complete purchases, manage accounts, and interact with the Monarch Recreation Center online.
Implementation includes system configuration, staff training, design and branding assistance, launch marketing, and go-live support. The implementation period is expected to take approximately three to four months, allowing the system to support Monarch Recreation Center membership presales and facility operations.
The agreement includes a one-time implementation fee of $50,000 and no annual platform fee during the first contract year. Annual platform fees begin at $96,000 and increase by five percent annually during the remaining term. The total fixed implementation and platform fees over the six-year agreement are $580,460. Transaction-based payment processing and ticketing fees, along with optional hardware and signage, are priced separately under the agreement.
The adopted Monarch Recreation Center budget currently includes $30,000 for recreation software and $135,000 for credit card processing fees, for a combined budgeted amount of $165,000. The projected cost of R...
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